Privacy POlicy

Last Updated: 01.02.2026

1. Who We Are

This Privacy Policy explains how Delisa Jewelry (“Delisa,” “we,” “our,” or “us”) collects, uses, discloses, and protects your personal data when you visit or make a purchase from our website (the “Site”), or otherwise interact with us.

Contact:info@delisajewelry.com

2. Scope

This Privacy Policy applies to personal data we collect from:

  • Visitors to our Site
  • Customers who purchase from us
  • People who contact us by email or subscribe to our newsletter

3. Personal Data We Collect

Depending on how you interact with Delisa, we may collect the following categories of personal data:

  • Identity & contact details: name, email address, phone number
  • Order & account details: billing address, shipping address, order history, customer notes, communications with us
  • Payment-related data: payment confirmation and limited payment details provided by payment processors (we do not store full card details)
  • Device & usage data: IP address, browser type, device identifiers, pages viewed, time spent, referring/exit pages
  • Marketing & preference data: newsletter subscription status, marketing preferences, interaction with emails/ads
  • Other information you provide: any data you submit via forms, chat, email, or customer support requests

4. How We Use Your Personal Data

We use personal data for the following purposes:

  • To process and fulfill orders (payment processing, shipping, delivery updates, customer service)
  • To communicate with you about orders, returns, authentication/certification, and support requests
  • To manage our business operations (fraud prevention, security, accounting, internal reporting)
  • To improve our Site and customer experience (analytics, performance measurement, troubleshooting)
  • To send marketing communications (newsletter via Mailchimp), where permitted by law and based on your preferences/consent
  • To comply with legal obligations (tax, accounting, consumer protection, and regulatory requirements)

5. Legal Bases for Processing (EEA/UK/Switzerland)

Where applicable under GDPR and Swiss data protection laws, we rely on these legal bases:

  • Contract: to fulfill your purchase and provide requested services
  • Legitimate interests: to operate and improve our business, prevent fraud, secure the Site, and understand performance (balanced against your rights)
  • Consent: for certain marketing communications and non-essential cookies/trackers (where required)
  • Legal obligation: to meet accounting, tax, and regulatory requirements

6. Cookies, Analytics & Advertising

We use cookies and similar technologies to operate the Site, analyze performance, and support marketing.

  • Google Analytics: helps us understand how visitors use the Site (pages visited, time on site, traffic sources).
  • Meta Pixel: helps measure ad performance and deliver relevant ads on Meta platforms.

You can manage cookies through your browser settings and, where available, our cookie banner/preferences tool. Disabling cookies may affect Site functionality.

7. Marketing (Mailchimp Newsletter)

If you subscribe to our newsletter, we use Mailchimp to send marketing emails. You can unsubscribe at any time by clicking the “unsubscribe” link in any email or by contacting us at info@delisajewelry.com.

8. Sharing Your Personal Data

We may share your personal data with trusted third parties only as needed to operate our business, including:

  • Shopify (our eCommerce platform hosting and order management)
  • Payment processors (to process payments securely)
  • Shipping and logistics providers (to deliver your order)
  • Mailchimp (email marketing/newsletters)
  • Analytics and advertising partners (e.g., Google Analytics, Meta Pixel)
  • Professional advisors (legal, accounting) and authorities where required by law

We do not sell your personal data.

9. International Transfers

Because we use service providers (such as Shopify, Mailchimp, Google, Meta) that may process data outside Switzerland/EEA/UK, your personal data may be transferred internationally. Where required, we use appropriate safeguards (such as standard contractual clauses or equivalent mechanisms) to protect your data.

10. Data Retention

We keep personal data only as long as necessary for the purposes described in this policy, including to:

  • fulfill orders and provide customer service
  • comply with legal, tax, and accounting obligations
  • resolve disputes and enforce agreements

11. Security

We implement reasonable administrative, technical, and organizational measures to protect personal data. However, no method of transmission or storage is 100% secure.

12. Your Rights

Depending on your location, you may have rights including:

  • Access to your personal data
  • Correction of inaccurate data
  • Deletion (where applicable)
  • Objection to processing or restriction of processing
  • Data portability
  • Withdrawal of consent (where processing is based on consent)
  • Complaint to a supervisory authority (EEA/UK) or relevant authority (Switzerland)

To exercise your rights, contact: info@delisajewelry.com

13. Children’s Privacy

Our Site is not intended for individuals under 18, and we do not knowingly collect personal data from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

15. Contact

For privacy questions or requests, contact: info@delisajewelry.com